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REGULATOR’S STATEMENTThose who advise on life assurance, pensions, or unit trust products are EITHER independent advisers OR representatives of one company. Your adviser is independent and will act on your behalf in advising you on life assurance, pensions or unit trust products. Because your adviser is independent he or she can advise you on the products of different companies. MLP Limited is regulated by the FINANCIAL SERVICES AUTHORITY (FSA) and is authorised to provide investment advice on life assurance, pensions, unit trusts, unit trust PEPs and ISAs. We are bound by the rules of the FSA. You may check this on the FSA’s Register by visiting the FSA’s website www.fsa.gov.uk/register or by contacting the FSA on 0845 606 1234. Some products and services provided by MLP Limited are not authorised and regulated by the FSA and there may be no compensation scheme for such services. We fully subscribe to the FSA focus on “Treating customers fairly”
– regarding the interests of our customers as paramount. Therefore: We offer you independent advice but occasions can arise where we, or one of our other customers, will have some form of interest in business we are transacting for you. If this happens, or we become aware that our interests or those of one of our other customers conflict with your interests, we will inform you in writing and obtain your consent before we carry out your instructions. When we have arranged any investment for which you have given us instructions we will not approach you for any further advice unless you request it, but will be glad to advise you at any time you ask us to do so. We normally ask our clients to give us instructions in writing, to avoid possible disputes. However, we will accept oral instructions provided they are followed up in writing. The completion of an application form will be interpreted as a written instruction. You, or we, may terminate authority to act on your behalf at any time, without penalty. Notice of this termination must be given in writing. Business is the course of transaction at termination and will not be prejudiced by any termination. We keep records of all our business transactions for at least six years. You and your appointed agent may inspect contract notes, vouchers entries in books (whether kept manually or electronically). We will treat all clients’ records as confidential, so we reserve the right to give you copies of your particular records rather than allow access to files containing records about other clients. Circumstances may arise where we need to pass on confidential data to a third party for business processing or regulators requirements. You agree that this may be passed on by paper or email. We may record our telephone conversations with you and the regulator if necessary for training and/or security purposes. The firm’s income is derived from commissions paid to us by companies with whom investments are made. We will tell you the amount of commission payable to us on any transaction in life assurance, ISAs, unit trusts, and other regulated collective investment schemes and in investment trust companies “and in investment trust companies shares held in a PEP or regular savings scheme.” There are occasions on which we make charges to clients. These are normally calculated on AGREED FEES made prior to any transaction and will be in writing. A proportion of our business is introduced through third parties and on occasions we pay the third party a share of the fees/commissions. If we receive a commission or other form of benefit from the issuer of a security or from another intermediary, we will inform you but will not tell you it’s amount unless you ask us to do so. However, in the case of mortgage introductions any commissions of over £ 250.00 will be disclosed. We act as your agent on advising you and arranging investments. We never own the investments, which you buy through us. If the principal were unable to conduct business (say through illness) we would not want your interests to suffer. We have therefore made formal arrangements with an alternative registered IFA also at this address, to carry out our investment business obligations if the principal were unable to conduct investment business for more than fourteen days. The firm is NOT AUTHORISED TO HANDLE CLIENT’S MONEY. This means that we never accept cash or cheques (other than for AGREED FEES) made out to the firm. We are not able to handle cash on the behalf of an investment company. We will make arrangements for all your investments to be registered in your name unless you first instruct us otherwise in writing. We will forward to you all documents showing ownership of your investments as soon as practicable after we receive them; where a number of documents relating to a series of transactions is involved, we will normally hold each document until the series is complete and then forward them on to you. Should you wish to make a formal complaint please write to the Compliance Officer (Mr Paolo Standerwick) at the address on this stationary. Additionally in respect of the Compulsory Jurisdiction under section 226 of the Financial Services & Markets Act 2000 to which we have to adhere, you may write to the Financial Ombudsman Service (Ltd) (FOS) whose details and leaflet are available upon request or available on the FSA’s website www.fsa.gov.uk. We reserve the right to seek reimbursement from you should a complaint you make be submitted to the FOS or Court or similar system and found to be vexatious or frivolous. To be clear, this applies to circumstances surrounding any products or advice from this point as well as any we have arranged for you previously. If the complaint is not upheld we will recover whatever costs, if any, are allowed if it has been submitted to the FOS or Court or similar system whether in the UK or outwith. Copies of your file. We recognise the Court of Appeals judgement in Durant V FSA (2003) and reserve the right to only send you, upon your written request and payment of relevant fee, a copy of any document that affects your privacy (and which is held in a relevant filing system) and not to send you any document which you may intend to use against us or a third party in the making of a complaint or the construction of a case for litigation because this has been judged outside the spirit and intent of the Data Protection Act 1998. You may clarify this issue with the Commissioner for Information or the Courts. Your file remains our property. If you make a valid claim against us in respect of the investments we have arranged for you and we are unable to meet our liabilities in full, you may be entitled to compensation from the Investors Compensation Scheme; details of the cover provided by the scheme are given in a leaflet which we will send you on request. Further information is available from the Investors Compensation Scheme and the Financial Services Authority. We maintain Professional Indemnity Insurance. MLP Limited adheres to the FSA principle of treating customers fairly.
This means: This document becomes valid as from the time of receipt, and should be read in conjunction with our Key Facts document. |
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MLP Limited Authorised and Regulated by the Financial Services Authority |
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